FREE SHIPPING WITHIN AUSTRALIA WHEN YOU SPEND $100 OR OVER

SHIPPING & RETURNS

SHIPPING IN AUSTRALIA

- FREE SHIPPING ON ORDERS $100 AND OVER
- $10 standard shipping
- $15 express shipping 
- Surrounded by Ghosts recommend the use of registered Australian post (signature on delivery/$2.95), we are not liable for any lost/stolen goods. 
- All parcels are provided with a tracking number.
- Allow for 1-3 business days to pick and pack your order.

SHIPPING IN NEW ZEALAND

- $20 standard shipping 
- Allow for 1-3 business days to pick and pack your order.
- All orders are are shipped using Australia Post Air Mail
- Standard shipping is 3-10 business days
- All rates are shown in Australia dollars (AUD)

SHIPPING IN UNITED STATES 

-$30 standard shipping
-Allow for 1-3 business days to pick and pack your order.
- All orders are are shipped using Australia Post Air Mail
- Standard shipping is 3-10 business days
- All rates are shown in Australia dollars (AUD)

Surrounded By Ghosts endeavour to make sure that all products listed online are currently in stock and pricing is true and correct. In the unlikely event that an ordered item(s) is not available or we are unable to fulfil your order, we will notify you as soon as possible and arrange a backorder or full refund.

RETURNS 
SURROUNDED BY GHOSTS WILL ONLY ACCEPT A RETURN FOR FAULTY GOODS OR AN EXCHANGE FOR SIZE
We only accept returns for faulty goods or an exchange for size if the following requirements are met:
- The item(s) is full price merchandise only.
- The item(s) is in original purchased condition.
- The item(s) has all tags intact.
- The item(s) has not been worn, washed, altered, soiled, tampered with in any other way.
- The item(s) is accompanied by original purchase receipt/invoice.
- The item(s) is returned to Surrounded By Ghosts within 10 days of customer receiving it.
- We cannot accept any returns that do not meet these requirements.
- We do not take responsibility for unsuitability, change of mind or any other particulars. 
- We only accept goods as faulty if the following has been met: Surrounded By Ghosts PTY LTD deems the goods to be faulty.
-Surrounded By Ghosts is committed to providing you with quality. In the unlikely event that you receive a damaged item(s), or have a manufacturing fault occur please contact us at studio@surroundedbyghosts.com and we will assist you as quickly as possible

 ORGANISING A RETURN
- Email studio@surroundedbyghosts.com (include customer order number) and we will personally assist you with your request.
- We cannot be held liable for the loss of your item(s) being returned.
- We recommend using a registered postal service to return item(s) and keeping record of all tracking details.
- The shipping cost incurred for all returning item(s) (including exchange for size) are NOT covered or reimbursed by Surrounded By Ghosts.
- Once we have received your item(s), we will notify you by email and process your refund within 5 business days (please allow up to 10 business days for your refund to show in your PayPal account).

EXCHANGES
- Follow the instructions above to return the item(s) you wish to exchange (include customer order number, size changes).
- After we have received your item(s) and it is approved to the above requirements, we will send out your new size/s within 1-2 business days. 
- All exchanges are by standard shipping (5-7days) with a new tracking number issued via email.
- In the unlikely event that your requested size is unavailable we will provide you with a credit voucher or put your item(s) on backorder.